Returns & Price Match


Returns for new items are accepted within 14 days of receipt of item(s). Buyer is responsible for all shipping charges. All Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON-REFUNDABLE. Buyer is responsible for return shipping, and the original cost for shipping to you. While we offer free shipping on orders over $99, our cost to ship it to you would be withheld from the refund. A restocking charge up to 20% may be applied if the original packaging is opened and / or if the product(s) appear to be used. A higher fee may apply if components/packaging are missing or damaged. Cameras and or digital microscope packages incur a minimum 20% restocking fee. Please email us for an RMA. AmScope, Optika, Nikon, Olympus, Zeiss and OHAUS products carry a 20% restocking fee. Mitutoyo items are non-returnable. Bulbs & LED Upgrades, objectives, reticles, slides, filters, and other consumables / accessories are non-returnable. Custom / quoted orders not placed online are non-returnable. For returns we are not liable for lost, stolen, or damaged items so we suggest shipping fully insured.

Used / refurbished / open box / demo items are considered non-refundable, but further consideration may be given in various circumstances. It will will only be considered if the original packaging is retained. Buyer will be responsible for all return shipping costs and the original cost of shipping is not refunded. Buyer must ship the order back with full shipping insurance as we are not liable for damaged / lost / stolen items.

When customers contact us our return rate is almost zero. We can help prevent you from buying the wrong microscope in a matter of minutes, saving you time, money, and frustration. 

Missing Items:

If your order is missing any item(s) or any discrepancy you must contact us within 48 hours of receiving your full shipment otherwise we are not responsible for any missing item(s).

Price Match / Pricing:

We offer some of the best prices around. Found a better price, just let us know. If you happen to find a lower price within 30 days we will refund the difference in price. Price match is only eligible for products of the same EXACT configuration/model. In order to qualify for a price match the buyer must send proof of pricing and product information. A copy of quotation, or link to the product should be included. The quote or price must be from an authorized dealer for the product being offered. Some exclusions may apply.

 Price match does not apply to used/refurbished microscopes, parts, or accessories.

For RMA or Price Match Please email us at

We reserve the right to cancel orders if there is a price discrepancy. While we try our best to maintain accurate pricing some manufacutres may change pricing without notification. 

 Shipping Policy:

We provide complimentary UPS ground shipping for online orders exceeding $99 to all destinations within the Continental U.S.A. Most items are drop-shipped from one of our suppliers. Due to the highly configurable nature of microscopes and our vast product portfolio, lead times can vary. Should you need expedited shipping, kindly reach out to us for a personalized quote and to ensure your availability.

We welcome international orders on a case-by-case basis. Buyers are accountable for any international duties, taxes, brokerage, or import fees that may be incurred. We encourage customers to reach out to us at prior to purchase, to ensure the microscope will meet their needs and expectations.