Returns for new items are accepted within 14 days of receipt of item(s). Buyer is responsible for all shipping charges. All Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON-REFUNDABLE. Buyer is responsible for return shipping, and the original cost for shipping to you. While we offer free shipping on orders over $99, our cost to ship it to you would be withheld from the refund. A restocking charge up to 20% may be applied if the original packaging is opened and / or if the product(s) appear to be used. A higher fee may apply if components/packaging are missing or damaged. Cameras and or digital microscope packages incur a minimum 20% restocking fee. Please email us for an RMA. AmScope products carry a 20% restocking fee. Mitutoyo items are non-returnable. Bulbs & LED Upgrades, objectives, reticles, slides, filters, and other consumables / accessories are non-returnable. Custom / quoted orders not placed online are non-returnable. For returns we are not liable for lost, stolen, or damaged items so we suggest shipping fully insured.
Used / refurbished / open box / demo items are considered non-refundable, but further consideration may be given in various circumstances. It will will only be considered if the original packaging is retained. Buyer will be responsible for all return shipping costs and the original cost of shipping is not refunded. Buyer must ship the order back with full shipping insurance as we are not liable for damaged / lost / stolen items.
When customers contact us our return rate is almost zero. We can help prevent you from buying the wrong microscope in a matter of minutes, saving you time, money, and frustration.
If your order is missing any item(s) or any discrepancy you must contact us within 48 hours of receiving your full shipment otherwise we are not responsible for any missing item(s).
We offer some of the best prices around. Found a better price, just let us know. If you happen to find a lower price within 30 days we will refund the difference in price. Price match is only eligible for products of the same EXACT configuration/model. In order to qualify for a price match the buyer must send proof of pricing and product information. A copy of quotation, or link to the product should be included. The quote or price must be from an authorized dealer for the product being offered. Some exclusions may apply.
Price match does not apply to used/refurbished microscopes, parts, or accessories.
For RMA or Price Match Please email us at Sales@microscopecentral.com.
We offer free UPS ground shipping for all orders placed online only, over $99 shipping to anywhere in the Continental U.S.A. If you require expedited shipping please contact us for a quotation. Microscopes are highly configurable and it is not guaranteed that all configurations are in stock. All items will ship as fast as possible, please contact us prior to placing an order to confirm availability if you have a need by date. We do accept international orders. Buyer is responsible for any international duties/taxes/broker/ import fees that may be collected. Some items stocked in our warehouse can ship same day if ordered before 3:00 E.S.T
Please contact us for an international shipping rate.
International shipping rates for Canada & Australia (for other manufacturers) are pre-set at $99. Please checkout using this rate, if the actual shipping is less we will refund the difference upon receipt of your order. If it is more we will quote for the additional cost. Due to the configurable nature of microscopes it is hard to auto calculate shipping weights at checkout. Alternatively you can contact us at Sales@microscopecentral.com ahead of time for a shipping quote.